Poor Battery Performance on Surface Laptop Studio

Question

Hello,

For the duration of the time that I have owned my Laptop Studio, the battery life has fallen far short of the expected times claimed by Microsoft. Are there any certain settings that I need to check to help with this? I keep the power mode in automatic and always plug the device in for performance-heavy applications, so the battery is only being used for internet surfing, e-mail and typing or spreadsheet work. The usage does not make sense as battery saver always kicks in within 2.5 to 3 hours after being removed from the charger with the device lasting for at maximum 5 hours, usually only 4. Please advise.

i7-11370H

RTX 3050Ti

1 TB

Thank you,

Wyatt

Answer 1

Hello WyattLockhart,

Thanks for reaching out to Microsoft Community. I'm sorry for the inconvenience this has caused you. I understand how concerning it is to have such problem on your device.

Before anything else, I'd like to ask some questions for us to further isolate the issue.

• May I know what version of Windows your device running is?
• Does your battery drain more while in sleep or just using with applications?
• May I also know which apps contributed more to battery drain?
• When was the last time you updated your device?
• Were you also running third-party software such anti-virus in the background?

In the meantime, I'd like to inform you that Surface has designed this generation of devices to be up to twice as fast with a balance of performance, battery life, and great user experiences in a thin and light design. As a result of increased performance, overall battery life has been impacted, but we expect users will continue to get a full day of use from their Surface, and faster charging when they need it. Surface measures battery life based on a user profile that reflects how a typical Surface customer uses their device. To know more about how battery was tested, check Surface Laptop Studio – Infinitely flexible – Microsoft Surface, scroll down to bottom and see section 1 about battery life.

I look forward to hearing from you soon.

Regards,

StevenK

Answer 2

Hi StevenK,

The laptop is running on Windows 11. The battery mostly does drain when using applications such as Edge, Excel and Outlook. However, the laptop does seem to use battery heavily while asleep also. If the laptop is left on overnight with the lid closed, the laptop will have significantly lower charge the next day. According to power settings, Microsoft Edge is using most of the battery. The device is updated as soon as new updates arrive and was up to date at the writing of this post. No third party software was in use.

Thank you,

Wyatt

Answer 3

Thanks for keeping me posted, WyattLockhart.

In that case, please give these methods a try then and see if it improves the battery performance of your device.

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Check for Windows updates. Select Start > Settings > Windows Update.

Download drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Additionally, you might want to check on Caring for your Surface battery - Microsoft Support, to know more about maximizing the battery.

Answer 4

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)