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Surface Pro 3 Windows 10 - Power, volume and start buttons not working

Anonymous
2015-10-06T09:54:22+00:00

Hi there, I have Surface Pro 3 (256 GB / 8GB / i5). Since upgrading to Windows 10 64bit the hardware buttons for power, volume and windows/start menu no longer work. Pressing the Windows button will sometimes give a little bit of haptic feedback. 

Looking in the Device Manager I can that the 'Surface Home Button' is showing as:

This device cannot start. (Code 10)

{Operation Failed}

The requested operation was unsuccessful.

Updating the drivers using the downloads from Microsoft.com doesn't help and same results when attempting to update the drivers via Windows Update: "The best driver software for your device is already installed". 

I've tried uninstalling the driver and reinstalling but still no joy. I've also tried the hard-reset of holding down the power button and volume up button at the same time but this has not helped. Performing a clean install of Windows 10 also produced the same result. 

Any ideas?

Thanks.

EDIT [later 6th October 2015]

I have now fixed this issue.

To resolve:

  1. Open Device Manager and expand the System Devices list
  2. Right-click on Surface Home Button and choose Update Driver Software...
  3. Click 'Browse my computer for driver software' and choose 'Let me pick from a list of device drivers on my computer'
  4. Tick the 'Show compatible hardware' button then choose the driver 'Surface Home Button Version 2.0.1179.0 [25/11/2014] and click Next. You will be prompted to restart your Surface - and all the buttons work!

The problem is that the older driver 'Surface Home Button Version 1.1.66.0 [20/02/2015]' has been signed more recently than the newer driver so Windows appears to prioritise it over the more up-to-date one.

I hope this helps someone else.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2015-10-06T11:27:31+00:00

    I have now fixed this issue.

    To resolve:

    1. Open Device Manager and expand the System Devices list
    2. Right-click on Surface Home Button and choose Update Driver Software...
    3. Click 'Browse my computer for driver software' and choose 'Let me pick from a list of device drivers on my computer'
    4. Tick the 'Show compatible hardware' button then choose the driver 'Surface Home Button Version 2.0.1179.0 [25/11/2014] and click Next. You will be prompted to restart your Surface - and all the buttons work!

    The problem is that the older driver 'Surface Home Button Version 1.1.66.0 [20/02/2015]' has been signed more recently than the newer driver so Windows appears to prioritise it over the more up-to-date one.

    A day and half wasted but problem solved. I hope this helps someone else.

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  1. Anonymous
    2015-10-06T10:38:06+00:00

    On Tue, 6 Oct 2015 09:54:22 +0000, bunnyfoot wrote:

    >>I've tried uninstalling the driver and reinstalling but still no joy. I've also tried the hard-reset of holding down the power button and volume up button at the same time but this has not helped. Performing a clean install of Windows 10 also produced the same result.

    are you able to roll back to 8.1 and do you have this issue after roll back? if

    yes, you need to contact support

    https://www.microsoft.com/surface/en-us/support/contact-us

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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