Surface Go 2 keyboard key replacement

Question

Hello,

one of the keys came off and doesn't go back as one of the plastic parts broke.
I understand that the typecover for Surface Pro is different, but are the keys themselves different, or interchangeable?
Because I can easily find a replacement key for the Pro second hand, but not so much for the Go online.

Or any other suggestions? I don't want to buy a new typecover because of a single broken key. Would be such a waste.

Thanks,

Mihaly

Answer 1

Hi MikeSpock!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

Regarding your query, unfortunately Microsoft does not offer any replacement for single key damaged on type cover. The type cover as a whole needs to be replaced already. I understand that buying a new type cover is not in your best interest but feel free to check on Microsoft Store Microsoft Surface PCs, Computers, Laptops, 2-in-1s, Dual-Screen & All-in-Ones | Microsoft Surface online for Surface Go type cover anytime.

Thanks again for choosing Microsoft! Hope this helps!

Regards,

RodelioP.

Answer 2

Hi MikeSpock!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.