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Bought a laptop never arrived

Anonymous
2025-01-21T23:15:25+00:00

I can’t find anyway to contact Microsoft. I have been waiting 20 days for a laptop to be delivered with no status update. I have got the original confirmation of the order placed.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2025-01-22T05:37:58+00:00

    Hello, Jody Aird.

    Welcome to Microsoft Community!

    I understand that the order status for your Surface Laptop 5 appears to be currently on hold. I can share with you here the steps to create a service order to help you reach out to Microsoft Order Support:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface's purchase was delayed., press Enter, and click "Contact Support" at the bottom:

    1. Select Windows and selectBilling an payment updatsthen click Confirm:

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    1. You will be given the option of online support:

    Image

    I hope that your problem will be dealt with appropriately.

    I wish you all the best.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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