Surface 5 laptop major electric current while charging

Question

I purchased surface 5 laptop and there is major electric current while charging. Before I get generic response here, please note my I pads, and Dell laptop is charging absolutely fine in same port. I have tried using extension as well. One of the observations was sound from adaptor if you keep it close to ear.

Answer 1

Hi Gaurav Narayan Singh,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

It’s important to note that the Surface Laptop 5 power supply unit model is 1706 and it has a main charger of 60W (15 volts @ 4 amps) and a USB power on charger of 5W (5 volts @ 1 amp), with a total wattage of 65W.

• Is there a chance for you to test another PSU to your Surface to see if problem occurs?
• What build version of Windows you are currently running?
• When did this issue started to happen?

If you’re using the correct power supply and still experiencing issues, I recommend trying the following steps below to troubleshoot your device.

Force the device to shut down and restart.

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run Surface Diagnostic Toolkit and check pending updates available.

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

Check cables and reset your power supply unit: 

1. Disconnect the charger from your Surface, unplug the power cable from the power outlet in the wall, and then disconnect any USB accessories.
2. Wait at least 10 seconds. This gives the charger time to reset.
3. After that, clean the connector with a soft, dry, lint-free cloth, and check for any damage. (Replace damaged cables.) Plug the charger back into the power outlet and your Surface.

Plug it in the other way: 

1. Flip the connector on the charger 180 degrees, and then check to see if the same thing happens.

Remove and reinstall battery driver.

1. From Device Manager, expand the Batteries category.
2. Double-tap or double-click the Battery driver, select the Driver tab, and select Uninstall > OK.  Then restart your device.

Manually Update drivers and firmware.

1. Go to Download driver and firmware for Surface, choose Surface Laptop.
2. Then click the link next to Surface Laptop 5 then click Download on the next page.
3. Choose the .msi file that matches your current OS Build and click Next.
4. After downloading, run and install the .msi then Restart.

Let me know how it goes.

Kind regards,

Lavenia

Answer 2

Thank you for your response. This is brand new machine and i have performed steps today hence could not respond before. Will show machine to nearest surface center as sensation is still there. would be helpful if you can let me know center in Dubai as i see three centers on goggle. Thank you

Answer 3

You're welcome, Gaurav Narayan Singh. We're sorry if none of the solution works.

There are several authorized Microsoft Surface resellers in Dubai that can help you with your Surface device. Some of the featured authorized Surface resellers in Dubai are Jackys, Jumbo, Ominix, and Waves. For more details, see Authorised Microsoft Reseller List - Surface Business.

Or you may contact our live support team to check available options for your device. You may reach them by following the instructions below.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You may also check this post from Barb Bowman and follow the steps with screenshots on how to reach out to our technical support team: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community.