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Surface Pro X not detecting wireless mouse

Anonymous
2021-01-24T20:47:59+00:00

Hi,

My Surface Pro X won’t detect my wireless mouse. I tried shutting down, disconnecting cables, etc with no luck.

I am using a Kensington mouse and tried it with a Lenovo mouse too - both unsuccessful!

Please help!

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-03-02T21:46:36+00:00

    Hi MaeAntonio,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    The issue could be related to driver. We suggest the methods below:

    • Run the Surface Diagnostic Toolkit and check for Windows update.
    • Run the Bluetooth Troubleshooter. Go to Settings > Update & Security > Troubleshoot > In the list of available troubleshooters, select Bluetooth. > Follow on-screen instructions.
    • Does your Kensington and Lenovo has a wireless USB dongle?

    Looking forward.

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