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How can I fix my windows surface pro 7 screen problems

Anonymous
2023-09-24T15:28:00+00:00

My windows surface pro7 has a black screen but loads up behind the black screen. I have tried everything suggested on threads. I left it shut with the keyboard for 5 mins and when I opened it the screen had come on but was very pixalated and crashed within seconds now its black again and has red in each corner of the screen can anyone help me fix this.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-09-25T14:16:00+00:00

    Hi Fiona Ashley,

    Thank you for reaching Microsoft Community. We're sorry to know what happened to your Surface device.

    I am aware of the issue you're experiencing with your Surface Pro 7's screen. I am here to help and let us both isolate the problem. Allow me to ask some questions.

    • May I know what build version of Windows you are running?
    • When did this issue started?
    • Any changes were made prior to this issue to happen?
    • Were there any third-party anti-virus software installed?

    Here are some troubleshooting steps you can try:

    Disconnect accessories and make sure your Surface is charged:

    Disconnect any USB drives, SD cards, USB accessories, the Type Cover, or anything else you’ve connected to your Surface. If you’re using Surface Dock, unplug your Surface from it.

    Wake it up with keyboard shortcuts: Connect to a keyboard or use an integrated keyboard. Press the Windows logo key + Ctrl + Shift + B.

    Force a restart.

    Press and hold the power button for 30 seconds, then release it and wait for 10 seconds before pressing it again to turn on your device.

    Try connecting your Surface Pro 7 to an external display to see if the issue is with the screen or the device itself.

    The troubleshooting steps can be found at Surface won’t turn on or start - Microsoft Support.

    Let me know how it goes.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-09-28T14:59:46+00:00

    Hi Fiona Ashley,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

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