Surface book 2 gone extremely slow after windows update

Question

As title says, nothing else to slow it down, any help?

Answer 1

Hi Ryan,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

If your Surface Book 2 has become extremely slow after a Windows update, here are several troubleshooting steps you can take to try and resolve the issue:

1. Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support
2. Disable Startup Programs

• Some programs may be set to run at startup and can slow down your device.
• Press Ctrl + Shift + Esc to open the Task Manager, then go to the Startup tab and disable unnecessary programs.

A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. How to perform a clean boot in Windows - Microsoft Support

3. Check for High CPU or Disk Usage

• Open the Task Manager and look at the Processes tab to see if any process is using an unusually high amount of CPU or disk.
• If you find a process that is using too much, right-click on it and select **End Task** to see if performance improves.

4. Uninstall Recent Updates

• If the problem began immediately after a specific update, you might want to consider uninstalling that update:
• Go to Settings > Windows Update > View update history > Uninstall updates.

5. Reset or Refresh Windows

• If none of the above steps work, consider resetting or refreshing your Windows installation while keeping your files. Go to Settings > Recovery and choose Reset this PC. Restore or reset Surface for Windows - Microsoft Support

These steps should help you identify and resolve the issue with your Surface Book 2 after the Windows update. Let me know if you need further assistance!

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist