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surface pro 6 128g ssd " unsafe shutdown" SMART attribute increase everytime after reboot.

Anonymous
2018-11-30T22:28:31+00:00

The 128 g surface pro 6 has a Toshiba SSD

I checked with  hwinfo64 and crystal disk info  , basically The "unsafe shutdown"  SSD S.M.A.R.T value increase everytime after reboot indicating the SSD was not properly notified by the system to reset power . However  hibernate would not increase this value.

I am wondering if this could do harm to the SSD in the long run.  Also I think this maybe a driver issue.

Anyone else has this problem ?

Any idea how to fix this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-12-01T09:00:21+00:00

    Hi ssswyu,

    Thank you for raising this concern to us. Are there any changes prior to this issue? Since you already checked using a Third party app. We suggest to install and run the Surface Diagnostic Toolkit instead. It will install the best driver and firmware updates and resolve other possible software issues on the Surface Pro 6. 

    Kindly update us with the results so we could further assist you.

    Regards,

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  2. Anonymous
    2018-12-01T10:04:05+00:00

    hello,  I did a full fresh windows 10 install from offical usb recovery disk , and this still happens,  also updating to the latest windows update and surface driver and firmware did not help.

    I think this is a firmware issue either from Toshiba ssd firmware or  surface firmware issue because shut down the surface completely then power on will NOT increase "unsafe shutdown" value,  only restarting windows will.  Also I dont know if the 256g version which using a differnt SSD brand has the problem. 

    Hope Microsoft can fix it ASAP.  

    Thank you.   This is a screenshot using Toshiba' s official ssd utility. 

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  3. Anonymous
    2018-12-02T03:23:49+00:00

    Hi ssswyu, 

    We understand that you already exhausted the steps possible to fix this issue. Can you tell us what is the latest OS BUILD version of the Windows 10. 

    Regards,

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  4. Anonymous
    2018-12-02T06:20:32+00:00

    It's windows 10.0.17134.441

    If this problem is pervasive , it has potential causing massive surface pro 6 ssd failures in the long run, so hope Microsoft can release a fix soon

    Thank you

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  5. Anonymous
    2018-12-10T04:56:00+00:00

    We suggest you to download and run this link: Surface Pro 6 Driver Pack .

    We would like to know if you try using another external hard drive and check if the issue is still there.

    Keep us posted the outcome.

    Thank you,

    Cleofe_P

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