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Surface Dock 2 slow charging with display connected

Anonymous
2020-07-13T03:23:38+00:00

I'm using Surface Dock 2 in combo with my Surface Book 3 15', and the battery status alerts me it's in slow charging mode when connected to a 4k display.

It doesn't seem a normal behavior given Dock2's increased power wattage. Am i missing some settings?

Surface | Surface Book | Power and battery

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  2. Anonymous
    2020-07-14T01:21:36+00:00

    Hi, tabokie!

    Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry to learn you receive a notification that your battery is in slow charging mode when using your Surface Book 3 with an external display via the Surface Dock 2. Thanks for taking the time to let us know about this and allowing us to help you out. May we know if this happened previously or has it been this way since you've had this setup?

    To troubleshoot the issue, kindly do these steps below:

    • Run the power troubleshooter:

    Go to Settings > Update & Security > Troubleshooter > look for Power and run its troubleshooter.

    • Check for Windows Update:

    Go to Settings > Update & Security > Windows Update > Check for Updates

    Please restart your device to apply the updates.

    • Install the latest Surface Dock 2 drivers and firmware.

    Visit this page https://www.microsoft.com/en-us/download/details.aspx?id=101317 to download and install it.

    Make sure to choose the SurfaceDock2_SEMMforDock_Win10_17763_20.054.29469.0.msifile.

    If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    Janette_Z

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  3. Anonymous
    2020-07-14T01:45:07+00:00

    Janette_Z - 

    Thank you for adding to the conversation.  I am having the same issue (Dock 2 + SB3 15") and tried the steps you shared.  They did not make a difference for me.

    Any additional help would be greatly appreciated.

    1 person found this answer helpful.
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  4. Anonymous
    2020-07-14T03:22:35+00:00

    Nothing worked. The troubleshooter only resets my laptop screen brightness.

    I ran some system stability test and the battery is not dropping after 10 min of heavy workload, so it's highly possible a false alert caused by some software bugs.

    FYI, I'm running Win10 Enterprise Insider Preview Build 20161.rs_prerelease.200627-1754.

    1 person found this answer helpful.
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  5. Anonymous
    2020-07-15T22:23:33+00:00

    Hi, tabokie!

    Since this is an Enterprise device, kindly open this page to contact Surface Support for Business/Enterprise for further assistance.

    Regards,

    Janette_Z

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