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Surface Book 2 lid issue- not closing properly

Anonymous
2018-07-03T15:24:29+00:00

I recently bought a Surface Book 2 in April 2018. I am facing a problem where the lid will not close properly and will detach automatically without any force. It will not stick to its base and there is a slight space left when it closes. I have taken care of this laptop and haven't dropped it at all. The lid is never closed completely and it is a problem. I am not able to visit amy store right now because I am in India till September. Please help me.

Surface | Surface Book | Install and update

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  1. Anonymous
    2018-07-05T03:33:04+00:00

    Hi RatulJain,

    Let's check for possible issues with the connectors by performing the steps below:

    1. Unplug your Surface and detach the Cover.
    2. Wet a cotton swab with rubbing alcohol (use 95% or stronger isopropyl alcohol if possible). Rub the cotton swab back and forth over the six circular magnets on the Type Cover's connector. After you're done, make sure the pins are dry and that no cotton fibers remain on the connector. Then clean the connector on your Surface.
    3. Reattach the Cover, making sure that all the magnets touch the bottom edge of your Surface.

    Furthermore, check the hinges of the Surface. If there is a problem with the hinge, the lid may not stick to the keyboard when closed. Also, look for any parts of the base that may prevent the lid to not fully touch the keyboard. If you need further help, please contact our Global Customer Service for India.

    Feel free to post back if you have any other concerns.

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