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I have pressed something on the keyboard and now my main mousepad will not work - just the small button in the middle which is difficult to use. How do i switch back?

Anonymous
2020-07-05T11:49:15+00:00

I have pressed something on the keyboard and the main mousepad is not working - just the little button in the middle of the keyboard which is making things very difficult - how do I switch it back?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-07-06T00:13:38+00:00

    Hi KirstyNoden,

    Thank you for reaching out to Microsoft Community.

    Just to make sure: By main mousepad, you mean the touchpad on the lower part of your typecover (see image below)?

    If yes, please try these steps to troubleshoot the issue:

    1: Check Touchpad settings if On

                     Open Windows Settings > Devices > Touchpad

                     Check if Touchpad toggle is ON

    2: Reset Touchpad settings

                     Open Windows Settings > Devices > Touchpad

                     Scroll down and select Reset option

    3: Run Surface Diagnostic Toolkit and check Windows Update

    4: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    5: Run System File Checker Tool in Windows 10

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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