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I have a problem with my surface pen

Anonymous
2024-12-28T17:11:42+00:00

When im using my surface pen with no clip with my surface book 1 there is an offset between the cursor and the pen tip when i tilt the pen. it's accurate when the pen is completely vertical to the screen but when it is tilted there is an offset and the pointer appears closer to my hand in every angels

I have tried every thing I've ever found in microsoft but they didn't work

Please help me

This problem driving me crazy

Surface | Surface Book | Display and screen

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  1. Anonymous
    2024-12-29T06:35:17+00:00

    Hello mahdi,

    Welcome to Microsoft Community.

    I believe that you've read the following support links for some Surface Pen troubleshooting options:

    Troubleshoot your Surface Pen - Microsoft Support

    But I think you might still want to try to figure out if the problem is coming from the Surface Book 1 screen or from the surface pen with no clip you're using.

    In fact, if there is a Microsoft Surface store around you, then everything is very simple, bring your Surface and Surface Pen to the store, and then use the intact Surface in the store to test, you can intuitively determine whether the problem is from the Surface or the Surface Pen. But I can't guarantee you'll find a Surface store near you.

    So here's the process I recommend:

    1. Try to reinstall the touch screen driver, complete steps are in Solution 3 of the link below.

    What to try if your Surface Pen doesn't ink - Microsoft Support

    1. Manually download and install the driver and firmware package for Surface Book 1:

    Download Surface Book Drivers and Firmware from Official Microsoft Download Center

    After downloading and installing, restart your Surface Book 1 and see if this can be improved.

    1. Reset your Surface.

    After backing up all the important data, click the Start menu -- Settings -- System --Recovery-Reset PC. You can try to retain personal data as a priority, but if the problem persists, it is recommended that you choose "Do not retain any data".

    If you would like to share some results with us, please don't hesitate to let us know

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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