Share via

Surface book and monitor Dell 34 Curved Video Conferencing Monitor - C3422WE

Anonymous
2021-03-18T08:42:20+00:00

Hi,

I have just bought a Dell Curved Video Conferencing Monitor - C3422WE with the intention to use it with my surface book via docking. The only compatible way to connect it is by USB C. Unfortunately it doesn't work. The computer detects the connection but gives me a message worning that it might be a compatibility problem. The monitor on the other hand, does not even detect the connection.

What shall I do?

Thanks,

Radu

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments
Accepted answer
  1. Anonymous
    2021-03-18T09:54:47+00:00

    Glad to hear it. Please DO mark my reply as answer if it helped.

    1 person found this answer helpful.
    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-18T09:20:39+00:00

    There appear to be 2 USB-C ports, which one are you using? See Troubleshoot connecting Surface to a second screen (microsoft.com) for suggestions and for tested cables and setting.

    You can use several other means besides USB-C to connect per Dell 34 Curved Video Conferencing Monitor - C3422WE | Dell USA :

    0 comments
  2. Anonymous
    2021-03-18T09:39:16+00:00

    Thanks Barb,

    Indeed, I have connected it to another port and it worked!

    All the best,

    Radu

    0 comments