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Surface Pro 6 not connecting to 5G Wi-Fi

Anonymous
2021-12-31T14:18:22+00:00

Hi I did the update this morning and now my Surface Pro 6 is not connecting to our 5G home network. It is only connecting to the 2G network and is terribly slow. How do I fix this??

Surface | Surface Pro | Network

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  1. Anonymous
    2021-12-31T20:40:27+00:00

    Thank you for posting your inquiry here in Microsoft Community, Erich Hauck.

    I'm sorry to hear about the Wi-Fi issue on your Surface device. I will do my best to assist.

    I suggest connecting the device directly to the modem for faster connection while performing the steps. Please perform the methods below:

    • Run the Surface Diagnostic Toolkit.
    • Check and run the remaining or new Windows update on your device.
    • Run the System File Checker.
    • Download the driver and firmware for your Surface, choose Surface Pro 6 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.
    • Try to uninstall the VPN (if you have) on the device and see how it goes.
    • Perform a network reset, select the Start button, then select Settings > Network & Internet > Status > Network reset.

    If the issue still persists, please reinstall the Windows system. This process will wipe everything out on your device and install a fresh operating system. Please make sure that you have back up your files and data either in an External Hard drive or use your OneDrive app. You’ll need a USB (USB stick) with at least 16GB/32 GB and format it clean (make sure that you have chosen FAT32 as the file system while formatting the USB). You'll need a PC running Windows 10 or Surface Device to download the system files/recovery image on the Microsoft Website.   

    Note: USB/Flash drives are the only required device for you to perform the follow steps below successfully.

    • Download the System Files or Recovery Image:

    1. Go to the Download a recovery image for your Surface.2. If you’re signed in with your Microsoft account, you will be prompt to choose the device from the list of devices on your Microsoft Account. If you’re not signed in, choose a product on the drop-down menu and provide the Serial Number of the device.3. Once the download is finished, go to the file, right-click and choose Extract all then choose the USB/Flash drive.

    • Perform the USB recovery: 

    1. Shutdown the device by pressing/holding the power button for 10 seconds until it’s off. 
    2. Insert the USB recovery drive into the USB port. 
    3. Press and hold the volume-down (-) rocker. 
    4. Press and release the power button. 
    5. When the Surface logo appears, release the volume-down (-) rocker. 
    6. Choose your language options and keyboard layout. 
    7. Select Troubleshoot. 
    8. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC. If prompted for BitLocker Key, tap Skip this Drive. 
    9. Select “Recovery”.

    Let me know how this goes by replying on this thread.

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