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Camera won't work

Anonymous
2020-08-15T17:55:00+00:00

I keep getting a repeated log of the following:

'The Windows Camera Frame Server service terminated unexpectedly'

Since this error began my webcam doesn't work anymore. I have tried many things including a re-install of windows, it did not fix the issue. Any ideas?

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2020-08-16T01:05:44+00:00

    Hi #Brandon2009,

    Thank you for reaching out to Microsoft Community.

    After doing a re-install of Windows on the device, does the issue immediately occurs again or it occurs only after setting up the device again with your apps and programs?

    Please try first to boot the device to its UEFI screen. See this page for the steps on How to get to the UEFI settings. Once you are on the UEFI screen, please got Devices then look for the IR, Front and Rear camera options. Disable them for about seconds then back to enabled. Choose Exit > Restart now . After the restart, please observe if issue persist. If it does, please run these steps below:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Book 2 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    3: Run System File Checker Tool in Windows 10

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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  2. Anonymous
    2020-08-16T08:09:25+00:00

    Hi Marrion,

    After re-installing windows the camera stops working immediately, doesn't even load for windows face ID.

    I tried all you suggested, with the exception of 2; my build 19041.450 was not available on the site (note the camera stopped working before i installed this newest version of windows).

    There is a lot of logs with regards to the Camera Frameserver not working.

    Any other suggestions? Do you think this is hardware?

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