No way to disable panel self-refresh?

Question

My surface pro 7 has been freezing nonstop, and I've tried almost every solution and I keep seeing disable panel self-refresh. I opened Intel Graphics Command Center and went to power, but there's no option to disable it. What do I do? I don't want to have to buy a new laptop.

Answer 1

Hello Kieran L,

Welcome to Microsoft Community.

Let me kindly explain to you that panel self-refresh is a function of Intel graphics control centers, not Windows systems:

How to Enable and Disable Panel Self Refresh (intel.com)

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

But there is a key message in this link:

Note Panel self refresh is available only for embedded DisplayPort 1.3 (eDP 1.3).

That's probably why you don't see this option in the Intel Graphics Control center on the Surface Pro 7.

But let's revisit your Surface symptoms. From your description of the problem, your Surface Pro 7 keeps freezing. If you want to troubleshoot this problem, I would first recommend checking your event viewer or reliability history to see if there are any critical records when the device freezes, as these are the key to identifying the problem.

It would be unwise to offer a recovery plan without this critical information.

Best Regards,

Mitchell | Microsoft Community Support Specialist