Surface Go 2 Stuck in sleep mode constantly

Question

I purchase a new Surface Go 2 (Wi-Fi, Intel Core M3, 8GB, 128GB) for my girlfriend about 4 months ago and I myself use a Surface Pro 4 for school(ive had for about 5+ years).

The new surface go is constantly stuck in sleep mode when opening it up, and requires either excessive boot time or i need to press lock and +volume button to get it to do anything.

I know it doesnt have the same hardware as my Pro 4, and would be slower during tasks, but this is unacceptable. As students, waiting for your "notebook" to turn on for 5-15 mins randomy when you need to use it to take notes or follow along during clas is unacceptable, inconvenient, and frustrating

The Surface Go came with windows 10 installed, automatically updated to windows 11. It is not running any "heavy" apps other than onenote, internet, and word and excel.

If there is not a fix for this I will be starting the return process.

Please advise

Answer 1

Hi Printerman117,

Thank you for reaching Microsoft Community. I'm sorry to hear about the boot issues you a re having on your new Surface Go 2. I understand how frustrating this is since this would really affect productivity.

Please try first turning on Fast Startup option on the device by going to Control Panel > Hardware and Sound > Power options. Select Choose what the power button does on the left. Click Change settings that are currently unavailable. Under Shutdown settings, check the box next to Turn on fast startup (recommended) then click Save changes. after doing this, kindly run these steps below on the Surface Go 2:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

After doing the steps above, please observe if the behavior of the device improves.

Hope this helps.

Answer 2

Hi Printerman117,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

If the previous response helped, we highly encourage you to inform our Community by clicking on Yes or marking the post as an answer. This will help other members who may have the same concern as you.

Hope to hear from you.

Kind regards,

Marrion

Answer 3

Hi Printerman117,

If in case you need further assistance on the concern raised, please proceed in creating a new post.

Thank you for spending time here in the Community.

Kind regards,

Marrion