Camera

Question

I recently purchased the Surface Go 3, and up until recently, I was able to markup a photo with the stylus and without the added extra step(s) of creating a separate file. For example, before I would (1) take a picture, (2) markup the picture within the camera app, (3) it would save the original picture and the marked-up picture. And I was done. It was beautiful. Now, as of this week, I have to take the picture and separately open the photo album and save the marked-up picture by giving it a file name. So many more steps (i.e. inefficient).

What happened? It was so much easier before. I can't seem to revert to it now, Any ideas?

Thank you,

<Moved from CPC>

Answer 1

Hi House Inspector,

Greetings! Thank you for posting in Microsoft Community.

I understand that it's more efficient to save both original and edited picture at a time.

To further check on this, we may need more information:

• What was the last activity before this happened?
• What changes have been made before this?
• May I confirm the app version of the Camera? Go to settings > apps > apps & features > look for the Camera app > check the camera app version.
• Was there any updates before this happened?

Looking forward to your response.

Answer 2

Hi House Inspector,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

Answer 3

Hi House Inspector,

We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.