Can my Microsoft ARC mouse touch water?

Anonymous
2023-02-01T20:36:50+00:00

Why won't my Arc mouse work? Was it because of water?

Batteries are fine. Was working up to today.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2023-02-02T00:49:45+00:00

    Hello J0SHUA Z.,

    Thanks for reaching out to Microsoft Community. I'm sorry to hear about what happened to your mouse. I understand how concerning it is to have such issue.

    Please be informed that just like any accessories. it can never be exposed to water as it will result to serious damage. In this case, if your arc mouse will no longer function, then this is most likely caused by a liquid damage. The liquid might have penetrated to the accessory causing its electronics not to function.

    At this point, it would be best to get in touch with our Microsoft assisted support to get your mouse diagnosed or check your replacement options, if necessary. Please follow the steps below to reach out to our live support.

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    I hope this helps. Appreciate your cooperation.

    Best regards,

    StevenK

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  2. Anonymous
    2023-02-05T14:36:23+00:00

    Thank you for helping me. I do appreciate it

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