Hi. My surface pro 7+ ran into a problem. What could be the cause for this? Is it serious? See image

Question

Hi please look into this. What could be the problem, cause?

Answer 1

Hello arihant sharma,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I understand how concerning it is to have such problem.

When this issue happens, it might be due to third-party software or corrupted system files. I'd suggest to follow the methods on Troubleshoot blue screen errors (microsoft.com).

You can also run these steps to keep your device updated:

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Select Check for Windows updates. Or select Start > Settings > Windows Update.

Run the System File Checker in Windows

• Follow instructions on Using System File Checker in Windows (microsoft.com).

I hope this helps. Let me know how it goes. I'll wait for your response.

Regards,

StevenK

Answer 2

Are you able to get to the Windows Desktop? Or do you see this every time you try to start your Surface?

Answer 3

Yeah ..the surface diagnostic kit asked me to update..I updated. Thanks.

Answer 4

No. Not every time . This was the first time

Answer 5

Let us know if it continues to happen..