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Surface Laptop 2 Keyboard getting detached

Anonymous
2021-07-22T05:20:28+00:00

Hi,

I have purchased Microsoft Surface laptop 2 around 2 years ago.

Currently, the laptop is in good working condition, however, the keyboard seems to be getting detached from the laptop as the glue is no longer holding the keyboard. While I know it's out of warranty, I would like to know what's the option to repair this or replace the keyboard.

Thanks

Mahendra

Surface | Surface Laptop | Performance and maintenance

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  1. Anonymous
    2021-07-22T16:35:01+00:00

    Hi Mahendra Maturi,

    Thank you for reaching Microsoft Community.

    I would like to make sure on the device model first. Is this a Surface Laptop 2 or a Surface Book 2?

    When it comes to replacement, it will be the whole unit that will be replaced. We do not have an option to just replace or repair the keyboard. Please see: Get service for your out of warranty Surface.

    For further assistance, please contact support through this page: Contact Us or through our Global Customer Service phone numbers.

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