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Computer returned but no repaired

Anonymous
2024-12-12T16:30:49+00:00

I have sent my computer in for repair twice and it has been returned but not repaired. My computer is under warranty. I currently have the surface pro 9. I have tried calling the 1-800 number over 10 times and an unable to connect to an agent. The online support is not helpful.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-12-13T03:21:28+00:00

    Hello, Byrn Mary.

    Welcome to Microsoft Community!

    To help you reconnect with the Surface support team and create a new service order, allow me to share the following steps with you.

    Due to the poor state of your current device, I recommend that you use another device to log into your browser to perform the following:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface not fixed under warranty, press Enter, and click "Contact Support" at the bottom:

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    1. Select Technical Support and select the device model (Surface Pro) you are currently using in Product family, then click Confirm:

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    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

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    The above is a proper process of reaching out to a real support person. Always choose Technical Support in the category.

    I wish you all the best.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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