Share via

out of region policy

Anonymous
2019-11-26T14:19:44+00:00

Hi, 

My Surface laptop needs to be serviced. Whenever I start the online procedure for servicing i get “out of region policy”. I understand that my laptop was bought from a different  country than my current address but how can I solve this problem ? My laptop needs to be serviced.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-11-26T15:06:16+00:00

    Hello Salmazahran,

    Thank you for reaching out Microsoft Community. We'd like to inform you that if you currently lives in a country where Surface is not officially sold, there's no exchanges for devices because there are no support options offered (that is, there is no call center or a local service center available). If you have friends or family who lives in a launch country, they can set up the service on behalf of you. In this scenario, you have to send the device to and from the non-launch country to your friends or family in a launch country and then to the exchange center and back. Microsoft will only pay for shipping to and from the exchange center and an address in an official launch country. Unfortunately, there is NO option in a non-launch country to ship directly to an exchange center. I would also recommend that you contact Supportto check the replacement option in the nearest Launch Contry. 

    Sincerely,                                                                                                                 

    KarenJune_F

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more