Surface Pro 4 - Have to continually uninstall and reinstall Marvell AVASTAR Wireless AC- Network controller

Question

Hi all

I am trying to connect to my work's Wireless connection. It used to work fine, now I am having issues.

What I know:

The network connectivity on this surface pro 4 works fine at home and elsewhere when connecting to wireless networks, so it cannot be a problem with the device.

When I try to connect to my work's wi-fi connection : 

• I have signed into the wifi using my network login and password.

- I can connect to the wifi but there is no internet. 

• In DEVICE MANAGER I uninstall the Marvell AVASTAR Wireless AC- Network controller and then scan for changes.... no internet
• After uninstalling the network controller and restarting the surface, I can connect to my work wifi.
• at the same time as the non-connection is happening, I can connect to work wifi on my phone and on another tablet so the work connection is working.
• I have checked with my fellow IT staff and the network admin tells me the wifi is fine and no issues are occuring.

So to summarise:

Why do I have to keep uninstalling and reinstalling the network controller on this surface in order to access my work's wifi connection?

Thanks

Answer 1

Hi,

I 've had similar issues on a couple of devices (SP4).  Nothing to do with the WiFi equipment that we have (we use a rather expensive corporate stuff).  The only solution that seemed to work is to update the firmware, not the wifi driver.

Download firmware from the official website at:

https://www.microsoft.com/en-us/download/details.aspx?id=49498

Select all .msi download packages e.g. SurfacePro4_Win10_10586_1702001_0.msi   unless you know your OS version, as those downloads are quite version specific. 

You can always check your actual version by clicking on start button and just start typing winver

Run those .msi downloads one by one until you "hit" the right OS version (there will be a message on screen to say that it's unable to run a particular .msi as there is OS version mismatch), then just follow the prompts.  Make sure you have at least 50% battery capacity and have got your Surface plugged into the mains.  Upgrade will take about 10 minutes.

Sit back and relax.

Answer 2

sounds like there is something specific to the wifi config your organization is

using. Surface Support for Business can assist

https://www.microsoft.com/surface/en-us/support/contact-us-business

>>- I have checked with my fellow IT staff and the network admin tells me the wifi is fine and no issues are occuring.