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Why won't my surface pro 9 boot up

Anonymous
2023-08-09T16:09:26+00:00

Upon reinstalling windows through the recovery option within windows the tablet will not boot up. Attempted to boot into BIOS and to boot from USB drive with Windows ISO image but cannot get past the microsoft logo screen.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2023-08-10T00:34:45+00:00

    Hi Dominic!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    Regarding your query, this can be a hardware failure already that needs to be replaced/repaired. I highly suggest you contact our live Microsoft support team for further assistance on replacement process. Since here in community forums, we don't have the right tools and resources for replacement process.  Below are the steps on how to contact them:

    1. Go to Contact Us- Contact Us - Microsoft Support.
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Thanks again for choosing Microsoft. Hope this helps!

    Regards,

    RodelioP.

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