A Note to Our Customers from The Microsoft Surface Team

Question

First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who've had a less-than-perfect experience, we’re sorry for any frustration this has caused. Please know that we're reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback. We have already issued a number of updates via Windows Update and are working to issue additional updates and fixes as soon as possible to further improve the overall Surface experience. To ensure that you have received the most recent updates, we recommend you check out our support page with instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here.     

Thanks again for your feedback. We’ll continue to communicate as updates and fixes become available via moderator posts to http://answers.microsoft.com/forum/surface. If you have any additional support questions, please visit our main support page.

-The Microsoft Surface Team

Answer 1

Thank you for your continued feedback and questions in this Community. On 2/17/16, we released, via Windows Update, several Surface-specific firmware, software, and driver improvements to Surface Book and Surface Pro 4. Along with other improvements, this update addresses several previously noted issues related to power management, specifically Connected Standby. If you haven’t done so already, we encourage you to download and install these updates. To ensure that you have received the most recent updates, we recommend you check out our support page with instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here.     

Thanks again for your feedback. We’ll continue to listen and publish updates to improve the product based on what we hear. If you have any additional support questions, please visit our main support page.

 - The Microsoft Surface Team

Answer 2

Thank you for your continued feedback and questions in this Community. To provide an update, know that we continue working to issue updates as soon as possible.  As always, to ensure the best experience please check that you have the latest updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here.

-The Microsoft Surface Team

Answer 3

Yesterday our engineering team published some updates for Surface Book and Surface Pro 4. These updates offer refinements to improve battery charging and thermal tuning, wireless and Bluetooth performance, and to the detach-reattach experience on Surface Book. We know some of you are still experiencing issues, including issues related to power management, and we are working to address those as quickly as possible. We’ll publish additional updates as soon as they are ready. In the meantime, the Surface customer forums and the Surface support site remain the best resources if you have questions about your Surface.