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Keyboard

Anonymous
2020-06-26T12:53:07+00:00

I just bought a Microsoft Keyboard All-in-One Media.

It stops working. Then by moving up and down the button on the right side a green light appears.

The green light stays on only for few seconds and then disappears. I can use the keyboard for a while 

but if it stays unused for a certain time, it stops working.

Can somebody help me to understand how works this keyboard?

Thanks,

Daniel

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2020-06-27T04:58:16+00:00

    Hi DanielBESSIS,

    Thank you for reaching out Microsoft Community. We're sorry for the inconvenience this may have caused you.

    Is this currently connected to a desktop computer?  Have you tried uninstalling/reinstalling the keyboard driver in Device Manager?

    If you already uninstalled/reinstalled the driver but it didn't resolve the issue, what I can highly recommend is to contact our Supplemental Parts Support: 800-360-7561 to get further assistance in getting this keyboard replaced.

    If this helps, feel free to mark this post as an answers your question, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if there's anything else that needs to be addressed.

    Kind Regards,

    Crest_Z

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  2. Anonymous
    2020-06-27T09:19:40+00:00

    Thanks . Problem solved.

    Daniel

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  3. Anonymous
    2020-06-30T02:31:39+00:00

    Hi  DanielBESSIS,,

    If everything's all good now, I'll close this thread and if at anytime you'll be needing our assistance, feel free to share your concerns here in Microsoft Community. We're always here to help.

    Kind Regards,

    Crest_Z

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  4. Anonymous
    2020-06-30T12:22:24+00:00

    I shall try it

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