Power cord recall

Question

I'm contacting you because I received the following email this morning. I wasn't sure whether or not it was a scam. So I thought I should contact you in case. I would have attached it or forwarded, but I couldn't find an email address to contact you.

Please let me know if it's for real or a scam. Thanks, Kathy Gartley

So, here goes:

=== === ===

Reminder: AC Power Cord Recall for select Microsoft Surface Pro devices

Microsoft Support

11:33 AM

To  ******@comcast.net

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| | | View as webpage |<br>| --- | |<br>| --- |<br>| | |<br>| --- | |<br>| | |<br>| --- | |<br>| REMINDER: AC Power Cord Recall for Microsoft Surface Pro (original), Microsoft Surface Pro 2, and certain Microsoft Surface Pro 3 Devices |<br>| You are receiving this email because you purchased an original Microsoft Surface Pro, Surface Pro 2, or a Surface Pro 3 prior to Mar‍ch 15, 20‍15. |<br>| In Ja‍nuary 20‍16, Microsoft initiated a voluntary recall for the original AC power cords (the detachable cord that plugs into an electrical outlet) sold with the original Surface Pro, Surface Pro 2, and any Microsoft Pro 3 devices purchased prior to Ma‍rch 15, 20‍15<br> (“pre‑Ma‍rch 15, 20‍15 Surface Pro 3”). This recall was done in cooperation with various government regulatory agencies. |<br>| If the original AC power cord is repeatedly wound too tightly, twisted, or pinched over an extended period of time, it may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard. |<br>| Our records indicate that the following Surface device(s) is/are associated with your email address, but to date a replacement AC power cord has not been ordered for your device(s). |<br>| Action Required: |<br>| | • | | Check to see if the AC power cord you are currently using looks like the one pictured on the left below. If it does, we recommend that you STOP using that AC power cord and order a replacement AC power cord from Microsoft. We will provide a replacement AC power<br> cord at no cost to you through the website below. |<br>| --- | --- | --- |<br>| | | |<br>| • | | Please go to ww‍w.surface.c‍om/powercord to order a free replacement AC power cord. Proof of purchase or device serial numbers will be required. And please recycle or dispose of your original AC power cord in accordance with<br> local requirements. |<br>| • | | If you have already received a replacement AC power cord, you do not need to order another one. |<br>| • | | We encourage you to review and follow the cord care instructions on the Surface support page at<br>Clean and Care for Your Surface. | |<br>| Note: |<br>| | • | | Your Microsoft Surface device and its other accessories are not affected by this recall. Only the AC power cord pictured above is subject to this recall. |<br>| --- | --- | --- |<br>| • | | The AC power cord recall only applies to the original Microsoft Surface Pro. It<br>does not apply to the new Surface Pro released by Microsoft in 20‍17. |<br>| • | | AC power cords connect the power supply unit to a wall outlet and can be detached from the power supply unit. Please see the picture above to identify an original AC power cord. |<br>| • | | If you have other eligible Surface Pro device(s) whose serial number(s) is/are not listed above, you can register those devices and order replacement AC power cords at<br>ww‍w.surface.c‍om/powercord. | |<br>| Microsoft appreciates your continued support and is committed to provide the best possible experience with your Surface. |<br>| Thank you, <br><br> <br><br>Microsoft and the Surface Support Team |<br>| | This email was sent from an unmonitored mailbox. |<br>| --- |<br>| Privacy Statement |<br>| Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 USA |<br>| | | |

Answer 1

Hi John,

If you have issues ordering a replacement online, please refer to this link to get in touch with our Customer Support.

Let us know if you need further assistance.

Answer 2

Hi Katherine,

The power cord replacement applies to AC power cords for original Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices. Since this is a voluntary replacement, you will need to enter your information in to this page. As soon as we receive your request, you'll receive an email message with order status and tracking information.

For more information about the power cord replacement, please refer to this article.

Feel free to post back if you have any concerns.

Answer 3

when ordering the replacement power cords I get a error (7Vm3BzUtS0W2rIiD.0)

Answer 4

Mark what kind of answer is this? You know that there is no way to "contact customer service". If there is, then give us the phone number, not this BS link that turns us over to a ridiculously worthless virtual agent.

Look, we all received this email notice from Microsoft to replace the cord. However, when clicking on the link in the email, it quickly indicates that the page to obtain the new cord has a virus and won't open.

It really seems to me that Microsoft has been forced by the applicable government agency to do this recall and that Microsoft is sending out the email notice and from their doing everything possible NOT to actually fulfill it's obligation under the recall.

Get with the program, this is F Class  customer service.

Answer 5

I ordered and received mine using

https://support.microsoft.com/en-us/acpowercord