Surface Pro 4 blocked by TPM Change after re-initialization

Question

I have removed all personal information from a Microsoft Surface Pro 4 thanks to Windows 10 built-in software. The screen is now locked up. The display says:

TPM change - A configuration change was requested to clear this computer's TPM (Trusted Platform Module) ... and buttons "OK" and "Cancel" are inoperating.

I have tried with unsuccess :

• to reset the Surface (Power ON for 30 seconds, followed by Power ON & Volume-up for 15 seconds)
• to boot from a USB bootable stick with Windows 10 installation kit

Microsoft Support France propose only a paid replacement of the Surface (half the price of a new one !).

Does anybody have a trick to fix this problem ?

Thanks

Answer 1

By browsing Internet forums, I have found the solution : just connect a mouse on the USB Surface connector and click Cancel.

Answer 2

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/error-configuration-change-was-requested-to-clear/2f360de6-83ff-4425-a456-fdaa08f5409a

"Nothing worked until I simply pressed the physical Volume up bottom on the

Surface.  The machine ignored all inputs made through the keyboard (whether F12

or the keyboard Volume up key).  But the physical button worked.

"

>Does anybody have a trick to fix this problem ?