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Surface doesnt start

Anonymous
2025-01-04T11:05:51+00:00

My surface was charged I plugged it and it turned off. Now it starts only to the initial windows logo then turns off

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2025-01-05T02:45:14+00:00

    Hi Luca, 

    Welcome to Microsoft Community.

    I'm sorry to hear that you're having trouble with your Surface Pro 8. If you see this and have waited for several minutes, try the solutions, in order.

    • Force a shut down and restart: Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen again (about 20 seconds), then release the power button. See Force a shut down and restart your Surface for more info.
    • Reset your Surface using a USB recovery drive
    1. Shut down your Surface.
    2. Insert the USB recovery drive into the USB port on your Surface.
    3. Press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button.

    For more info, see Creating and using a USB recovery drive.

    There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.

    If you decide to send it in, go to Device service and repair and sign in with your Microsoft account. If your device is already registered, select it and follow the instructions. If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service.

    Through this process, you’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. Depending on the product, the service offered may be a repair or a refurbished replacement. Once an order is created, you’ll get a shipping address so you can send in your device. I hope this helps. If there is anything not clear, please do not hesitate to let me know.Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

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