Surface Thunderbolt 4 dock connection issue with thunderbolt 3 XPS 9300

Question

I used to have a thunderbolt 3 docking station which works very well with my XPS 9300 laptop (thunderbolt 3) connects to a 4k monitor and a fhd monitor.

But I also have a thunderbolt 4 dell laptop, with this thunderbolt 3 docking station, it fails 99% of time to detect the 2nd monitor so I have to directly connect to laptop.

Now I got a new Surface Thunderbolt 4 dock, this time, the thunderbolt 4 dell laptop works pretty well.

But when I connect this dock to my XPS, it got into a loop of initiating the dock connection process, the laptop display keeps adjusting itself and 2 external monitors keep off and on (able to show the images through)

I found out if I only connect my FHD monitor to dock, it works well, but not for single 4k monitor, it still get into the same loop.

Any suggestion?

Answer 1

Hi kangyi!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

It seems that you are experiencing issues with the Surface Thunderbolt 4 dock when connecting it to your XPS 9300 laptop.

Firstly, please ensure that your XPS 9300 laptop has the latest Thunderbolt 3 drivers installed. You can download the latest drivers from the Dell website.

Secondly, please ensure that the Thunderbolt 3 port on your XPS 9300 laptop supports dual 4K displays. If it does not, you may need to use a different port or consider upgrading your laptop.

Thirdly, please ensure that the Thunderbolt 4 dock is compatible with your XPS 9300 laptop. You can check the compatibility on the Microsoft website.

If the above steps do not resolve the issue, please contact Dell customer support for further assistance as they may be able to provide more specific troubleshooting steps for your XPS 9300 laptop.

I hope this helps! Let me know if you have any further questions or concerns.

Greetings,

RodelioP.

Answer 2

problem been solved by installing: Dell, Inc. - Firmware - 0.1.20.0