Share via

where is the Singapore Service Center

Anonymous
2023-10-20T09:38:33+00:00

My surface Pro 9 screen cracked and when I filed a service request, the system should shipment address not acceptable while that's my original shipping address. furthermore, there's no alternative to proceed with the next step. My product still under warranty, anyone is able to advise how to proceed from here?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-10-20T19:23:49+00:00

    Hi Ivenny Cao,

    Thank you for posting in Microsoft Community.

    I understand you're having difficulty submitting a service request for your Surface Pro 9. Regarding your issue with the shipment address, it’s possible that the address you entered is not recognized by the system. You may want to double-check the address and ensure that it is correct and complete. If you’re still having trouble, you may try contacting our live Support directly so they can help you further in processing the service request on your behalf.

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Regarding your inquiry as to the location of the Singapore Service Center. I don't have information on our service center addresses, thus I can't offer you a precise answer. You can also ask that question when you contact our support team for further information.

    Any concerns related to service process or replacement process fall outside the scope of our community support. And it's for this reason that we're directing you to our live support team.

    Kind regards,

    Lavenia

    0 comments