Surface Laptop won't connect to T-Mobile hotspot

Question

Hello all,

I purchased a Microsoft Surface laptop (Model JRR-00001) a week back.  Today, I tried to pair it to my T-Mobile (US) hotspot (iPhone 6S+) and I was told I couldn't connect to network.  Then I tried to pair the Surface to the phone via bluetooth.  That didn't work either.  I looked at the forums and I can't find anything that matches my exact situation.

Steps to resolve:

Tried to connect to mobile hotspot via Wifi -- Result:  Message: Could not connect to network

Tried to connect to mobile hotspot via Bluetooth pairing --  Result:  iPhone displayed the computer as a device, but the iPhone wouldn't allow pairing

Tried to connect to mobile hotspot via Bluetooth pairing --  Result:  Computer showed iPhone as bluetooth device, but wouldn't pair

Rebooted both devices to try again, repeated steps 1-3, same results.

Used a coworker's Samsung Galaxy's Hotspot ability (Also with T-Mobile) -- Repeated steps 1-3, same results

Able to  connect to company's Wifi with no issue

Windows is up to date, battery is fully charged.

What steps should I take next? 

Should I take the computer back as faulty and try another one? 

Should I ditch the surface all together and get a different computer (Last Resort, prefer not to do that)?

Answer 1

An update:   Went to the store where I purchased the surface.  I was able to pair my phone with a display model.  I may have a faulty unit.  So I am going to exchange it.  Hope this helps someone.