I need help with my surface pro 9, stuck on windows logo.

Anonymous
2025-02-26T21:21:00+00:00

I need help with my surface pro 9, stuck on windows logo.

I have a surface pro 9 it is stuck on the windows logo, it appears immediately after pressing the power button. I have tried EVERYTHING, hold power+volume button every configuration possible, draining the battery, it will not boot from USB with surface repair image, changed the NVME, nothing happens but the windows logo. Anything else i can do?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2025-02-26T21:22:44+00:00

    I bought this from a friend of mine. At first it would boot up and show the Bit-locker encryption, with red bar, i was in the process of reinstalling windows when this started. I did disable secure boot when this happened.

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