Surface Pro 3 - Wireless Adapter is stopped and not working

Question

My WiFi suddenly stopped working on my Surface Pro 3. 

What's happening: My WiFi does not show any networks. Even though there are active networks that I can connect to, my wifi adapter does not show any networks to connect. I am using an USB network adapter now and can connect to WiFi but with the in-built factory installed wifi adapter Marvell Avastar is not working.

What have I done so far: I have updated the Windows 10 with the latest updates and patches. I have disabled, uninstalled and reinstalled Marvell Avastar Driver. I have followed almost all the possible fixes available on net found through my google search.

What I have not done: I have not and do not want to do a complete Windows 10 reinstall or recovery. It seems to be a hardware failure. Unfortunately my warranty for Surface Pro 3 expired and I am not sure if Surface support could help or give me a replacement. 

Please advice. I am running out of options.

Answer 1

it won't be free, but as long as there is no visible damage to the SP3, they do

have an out of warranty replacement plan. I have no idea what the cost will be.

however, the only option is to try the reimage as support would ask you to do

this before agreeing to a replacement at whatever cost.

sorry, I have no other advice.

>>Is this something Microsoft/Surface could fix or replace given my 1 year warranty is over?

__________________________________________________________________________________________________

Barb

MVP-Windows and Devices for IT

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

Answer 2

Please list all the possible fixes you tried through search.

And to be honest, the only way to know for certain if it is a hardware failure IS to do a reimage from the downloadable recovery image for Windows 10. If you aren't willing to try this, we cannot really assist you, sorry.

Answer 3

Barb - thanks for your reply. 

If I try using recovery image and we find that it is a hardware issue, do you know what are my options? Is this something Microsoft/Surface could fix or replace given my 1 year warranty is over? 

If they won't then I will have to think if I want to do this.

Answer 4

I have done all of the same steps listed above and also did the recovery. While I was able to temporarily get it working again, it fails on me about once a month or so and I instantly lose an hour or so trying to get it back up and running again. Does anyone know if Microsoft has acknowledged this as a problem and come up with a solution? The web is full of similar stories of people trying to fix this with no success.

Answer 5

I've used recovery image from Microsoft's website and no go on getting Wifi and Bluetooth to work on my Surface Pro 3.  Not sure if there is anything I can do?