Slim Pen 2 not recognized for writing input

Question

the eraser button registers and can be used to click but the tip input doesn't work. The cursor shows and follows but no clicks are registered and no ink input either on anything. The tip input does not work. I am using a surface pro x. I have connected it, made sure it is charged, I found a question on here that was similar for the surface pro 9 and the response was a driver. I checked for updates on drivers but found nothing available for the surface pro x.

Answer 1

Hi Claud_00

We value your contribution to the Microsoft Community. I apologize for any inconvenience you may be facing with your Slim Pen 2 on your Surface Pro X. Thank you for taking steps to troubleshoot this issue. Before we determine whether there is a hardware problem with the pen, let’s explore some additional steps.

1. Check for Updates:
   • First, ensure that your Surface drivers and firmware are up to date. You can do this using the Surface app:
     • Open the Surface app (if you don’t have it installed, you can download it from the Microsoft Store).
     • Expand Help & support to check if the update status is “You’re up to date” or if there are any pending updates.
     • If needed, select the option to update your devices.
2. Download and run the Surface diagnostic toolkit on your Surface device. This will help us fix any hidden issue on the Surface device.
3. Try to reseat the tip of the pen and test again (remove and connect it again).

If none of these step's work, you may need to contact Live Microsoft support for further assistance for the replacement option. Handling replacement orders, order status inquiries, and case escalations falls outside the scope of our community support. Unfortunately, we lack the tools required to create or verify orders. For assistance with these matters, please reach out to our live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

You can also click this link for the phone number. Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding.

Kind regards

Christopher