The fan in my surface pro 8 is making a grinding noise. Can I send it in for replacement along with getting a new battery installed?

Question

The cooling fan makes a grinding noise when it is operation. When I move the angle of the surface when this is happening the noise gets louder and softer depending on the position. I assume the bearing is failing in the fan?

The battery also has been Inservice for 4 years now, should I be replacing the battery when it is service to replace the fan?

I would like to have the fan replaced, and also replace the batteries while it is opened up.

Answer 1

Hello Steve,

Welcome to Microsoft Community.

 If you know for sure that you will hear any abnormal noise in the device after the Surface Pro 8 has started normally, turn the device off and do not continue to use it, it could be that the Surface Pro 8 has debris inside, or mechanical failure.

I recommend that you immediately send your device to the Surface technical support team for inspection and repair of your Surface, as well as a battery replacement (remember to mention this when submitting your repair order).

I can direct you to Surface live support who can assist you in creating a repair order, as follows:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface, press Enter, and click "Contact Support" at the bottom:

3. Select Technical Support and select the device model you are currently using in Produce family, then click Confirm:

4. You will see contact options for Chat support and Phone support, please contact them during business hours:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist