Power on + volume down didn't work

Question

Hello

My problem is preparing repair loop. i'm trying many solution. But my surface power on + volume down didn't working then surface cant start usb boot. I checked boot options that all correct, otherwise power on + volume up worked. 

Thank you.

Answer 1

Hello!

What happens with "power on + volume down"?

Here's a troubleshooting guide for startup issues: 

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-windows-wont-start?os=windows-10

Kind regards

Answer 2

Hello Jusso

I pressed Power button + Volume down button then no response. I was test on other surface that correctly worked.  

Thank you.

Answer 3

I have also the same problem. Actually it happened when i was trying to fix my phantom touch problem. I removed my VGA driver (as somebody had suggested in a forum) and after that i couldn't see anything. I powered off it by holding power button. After powering on the display showed login page but it was locked and no touch was accepted. Secondly i powered off and on and also the same happened. For third time after powering on the surface logo showed and nothing more. I tried to recover it by power button and Vol down, usb recovery, but unfortunately non of them works.

Please help me if you have a solution.

Answer 4

Hello!

Have you contacted Surface support about this?

Kind regards