Share via

wpad error

Anonymous
2014-09-23T17:54:37+00:00

I cannot get my Surface 2 to connect to my home WiFi - error message is wpad.home.network is online but isn't responding to connection attempts?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-09-25T08:22:07+00:00

    Hello Lorenzes,

    I'm sorry to hear about the troubles connecting your Surface 2 to your home WiFi network.  I'm imagining how much this can be irritant for you. Be reassured that I'll do the best of my abilities to help and solve this problem.

    First off, let me gather a little more details.

    1. When did it start?
    2. Have you restarted and tried again?
    3. Have you tried connecting on a different network?
    4. Have you tried restarted both Surface and router?
    5. Can any other devices connect to this network?
    6. Do you have all Windows and Surface updates?

    While you are getting these info for me, please consider trying these troubleshooting.

    I hope that will help fixing the problem. Keep me posted.

    Regards,

    0 comments
  2. Anonymous
    2014-09-25T23:57:41+00:00

    Worked until five days ago.  Have restarted both modem and Surface several times.  All other devices can connect to modem (cell phones and laptop) no problem.  Surface connects to other WiFi networks but not to home network.  Everything has been updated.  Have run all troubleshooting to no avail.

    0 comments
  3. Anonymous
    2014-09-26T11:54:32+00:00

    Lorenzes,

    I'm glad that you are back. Please consider refreshingyour Surface.  That will uninstall all apps on your device. No personal files will be affected.

    Please let us know.

    Cheers,

    0 comments
  4. Anonymous
    2014-09-30T11:25:04+00:00

    Lorenzes,

    Is the problem resolved? Can you confirm?

    Looking forward to hear from you.

    Cheers,

    0 comments
  5. Anonymous
    2014-10-20T13:20:43+00:00

    Hello Lorenzes,

    I'm sorry to hear about the troubles connecting your Surface 2 to your home WiFi network.  I'm imagining how much this can be irritant for you. Be reassured that I'll do the best of my abilities to help and solve this problem.

    First off, let me gather a little more details.

    1. When did it start?
    2. Have you restarted and tried again?
    3. Have you tried connecting on a different network?
    4. Have you tried restarted both Surface and router?
    5. Can any other devices connect to this network?
    6. Do you have all Windows and Surface updates?

    While you are getting these info for me, please consider trying these troubleshooting.

    I hope that will help fixing the problem. Keep me posted.

    Regards,

    Hi Lorenzes, it started when I updated my laptop to window 8.1. I tried everything but I can't get it to start up in Yahoo.com

    0 comments