Flickering and horizontal line at the bottom of display, Surface pro 7

Question

Hello. I am a surface pro 7 user.

There was a slight screen flicker before, but I used it with patience.

But one day, horizontal lines started appearing at the bottom of the screen.

(Initially, it was thinly white, but the more it is used, the larger the range and it changes to red)


As you may be familiar with this problem, it was a problem with the Surface Pro 4, and it still occurs on this device.

Of course, I have implemented all the various methods that the customer center counselor said.

(Remove driver, reinstall, scanning for problems in Powershell, etc.)

Does the customer have to take full responsibility for the defects of the device, which are designed to break down gradually due to heat problem as time accumulates because the free period is over 1 year?

Do we have to gather users from all over the world to complain like we did with the Surface Pro 4?

Below are users who have the same problem as me.

https://answers.microsoft.com/en-us/surface/forum/all/help-my-surface-pro-7-has-lines-across-the-screen/a34f41b4-9e9b-4ca6-a026-99598f9d314d

https://answers.microsoft.com/en-us/surface/forum/all/fine-horizontal-lines-on-surface-pro-7-screen/5b158563-d8e3-4b6e-b455-e1d0b2f409fb

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-lines-at-the-bottom-of-surface-pro-7/621a99b4-7a54-4396-9ad9-075462e5d491

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-line-at-the-bottom-of-display-of/312e87f1-cf1f-4310-990f-33365c8e828e

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-line-on-screen/2e4fda2c-0896-4f7e-9bd2-017e0aa6cb76

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-lines-suddenly-appeared-on-the-screen/c43f8e29-165b-4c95-8254-2beeeac482b1 https://answers.microsoft.com/en-us/surface/forum/all/lines-at-bottom-of-screen-surface-pro-7/f1bce81d-54c6-4a9d-85da-360433f3d970

Answer 1

안녕하세요. 서피스프로7 사용자 입니다.

전부터 미세한 화면깜빡임이 있었으나 참고 사용했었습니다.

그러나 어느날 화면 하단에 가로줄이 생기기 시작했습니다.

(초기엔 얇게 하얀색이였으나, 사용할수록 범위가 커지며 붉은색으로 바뀜)

이 문제는 잘 아시겠지만 서피스프로4 때도 있었던 문제인데 여전히 이 기기에서도 발생하네요.

물론 고객센터 상담사분께서 말씀하셨던 각종 방법은 모두 실행했습니다.

(드라이버 제거, 재설치, 파워쉘에서 문제검사 등등)

시간이 누적되면서 발열문제로 점차 고장나게 설계되어 있는 기기결함을 무상기간이 1년 넘었다는 이유로 고객이 전부 책임져야 하는건가요?

서피스프로4 때 처럼 전세계에서 사용자들 모아서 컴플레인을 걸어야 하는건가요

아래는 저와 같은 현상을 보이는 사용자들 입니다. https://answers.microsoft.com/en-us/surface/forum/all/help-my-surface-pro-7-has-lines-across-the-screen/a34f41b4-9e9b-4ca6-a026-99598f9d314d https://answers.microsoft.com/en-us/surface/forum/all/fine-horizontal-lines-on-surface-pro-7-screen/5b158563-d8e3-4b6e-b455-e1d0b2f409fb

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-lines-at-the-bottom-of-surface-pro-7/621a99b4-7a54-4396-9ad9-075462e5d491

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-line-at-the-bottom-of-display-of/312e87f1-cf1f-4310-990f-33365c8e828e

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-line-on-screen/2e4fda2c-0896-4f7e-9bd2-017e0aa6cb76

https://answers.microsoft.com/en-us/surface/forum/all/horizontal-lines-suddenly-appeared-on-the-screen/c43f8e29-165b-4c95-8254-2beeeac482b1 https://answers.microsoft.com/en-us/surface/forum/all/lines-at-bottom-of-screen-surface-pro-7/f1bce81d-54c6-4a9d-85da-360433f3d970

국내 서피스 네이버카페

***Moved from Windows / Windows 11 / performance and system failures***

****This product is not supported in the selected locale, we are moving this to en-us for proper support***

Answer 2

그리고 왜 국내(대한민국) 커뮤니티는 질문 범주 카테고리에 surface가 없나요?

Answer 3

이 응답은 자동으로 번역되었습니다. 따라서 문법 오류 또는 이상한 표현이 있을 수 있습니다.

히 병선 준,

당신이 하고있는 일에 다시 얻을 수 있도록이 작업을 얻는 것이 정말 중요합니다. 그러나,이 제품은 우리의 표면 팀에 의해 지원되고 선택한 로캘에서 지원되지 않습니다, 우리는 적절한 지원을 위해 en-us에 이것을 이동하고 있습니다.

Answer 4

Thank you, CraTzy.

I also report this issue to en-us community.

I hope this issue is resolved smoothly. https://answers.microsoft.com/en-us/surface/forum/all/flickering-and-horizontal-line-at-the-bottom-of/40436a19-2fa4-4ad3-b4dc-01197cafea8f

Answer 5

Hello Byeongsun Jun,

Thanks for reaching Microsoft Community. We're sorry for the inconvenience this has caused you. We totally understand how frustrating it is to have such issue on your device. Definitely not the experience we want you to have.

In this case, it might be due to display driver issue or possible hardware failure. Kindly check if issue occurs in UEFI. See How to get to the UEFI settings on a Surface for more details. If issue does occur in UEFI, then we know it's more likely a hardware problem already. If this happens, kindly contact our support via Contact Us Microsoft Support to seek exchange options for your device. You can also contact them via phone, see Global Support Phone Numbers. Also, see How to get service for Surface (microsoft.com) and Surface Pro 4 screen flickers or is scrambled (microsoft.com) for more details.

Otherwise, if issue does not occur in UEFI, then proceed in performing a USB Recovery Image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

Note: This removes all the files and apps on your device. You will need to back up your data and reinstall the desktop apps or run updates after the completion.

To download the Recovery Image:

1. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
4. Download the recovery image using the button on the page
5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Turn the Surface off by pressing the power button
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. When prompted, choose your language options and keyboard layout
7. Select Troubleshoot
8. Select Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.
9. If prompted, select Repartition the drives.

I hope this helps. Feel free to respond on this thread to keep us posted.

Best regards,

StevenK