MS Surface Pro Camera error 0xA00F4292

Question

Hey there,

I'm trying to use my camera but getting the error 0xA00F4292 "PhotoCaptureStartTimeout".

Machine details:

MS Surface Pro 6 running Win11.

What's the problem:

• I can't take photos
• Camera is working for facial recognition to login
• I can use the camera for video calls (Google Meets, Zoom etc)
• When I open the camera app, both the front & back cameras show the correct image
• When I press the button (touch screen) to take a photo, the button greys out then I get the error in about 5-7 seconds.

What have I done:

• turned the computer on/off
• checked for drivers using Device Manager, all up-to-date.
• Used Powershell to uninstall/reinstall
• Regedit: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform. Opened a new REG_DWORD called "Enable Frame Server Mode", set to 0 and 1 with no success

Anyway now I'm completely lost!

Cheers!

Answer 1

Hello Nikolai Polkov,

Thanks for reaching Microsoft Community. We're sorry to hear about this camera issue on your device. We'll do our best to help.

Does this issue happen only when you take a photo? Were there any changes made on the system settings prior this issue happen?

This might be due to camera driver problem or corrupted system files. We suggest to perform these steps and check if issue persists or not:

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Select Check for Windows updates. Or select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Reset the Camera App

• Open Settings, then go to Apps sections.
• Located Camera app and click on Advanced options. Then, select Reset.

Run the System File Checker in Windows

• See Using System File Checker in Windows (microsoft.com).

I hope this helps. Feel free to respond on this thread to let us know how it goes.

Kind regards,

StevenK

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Answer 3

We still have not received any response from you in the last 72 hours. Please feel free to create a new thread if you have different and new concerns.

Should you have any questions, please do not hesitate to let us know.