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Surface Studio 2 switches to sleep mode while in use.

Anonymous
2022-11-05T15:05:59+00:00

Surface Studio 2 is continuous going into sleep mode while I’m using it (typing). It stays on for about a minute then sleeps. Rebooting doesn’t fix. Thanks.

Surface | Surface Studio | Display and screen

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  1. Anonymous
    2022-11-06T02:39:29+00:00

    Have you tried changing the Power Settings

    Settings > System > Power and Sleep > Sleep (select "Never")

    lower down there is the additional power settings link .. click to open it and select the "High Performance" settings option

    you can dig down further into the settings plan by clicking the "Change Plan Settings " link

    Dig through everything and set it all to max or Never.

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  1. Anonymous
    2022-11-05T17:20:52+00:00

    Hi Tammy260,

    Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

    May I know when this issue started?

    Any changes made prior this happen?

    For the meantime, you may try these steps below.

    Force the device to shut down and restart

    Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    Run Surface Diagnostic Toolkit and check Windows Updates

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)
    To check for updates: Go to Settings >> Windows updates >> Check for updates

    Run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist.   To run the system file checker, kindly type Command Prompt on the search box next to the Windows icon and run it as administrator. Once done, type and enter sfc /scannow.

    Let it load, detect and repair those corrupted files. Whether it detects a corrupted file or not, kindly restart your Surface device afterwards.

    Manually update drivers and firmware

    Check what is the current OS Build of your Windows version. On the search box type Winver and hit the enter key.

    Go to Download driver and firmware for Surface, choose Surface Studio. Then click the link next to Surface Studio 2 then click Download on the next page. Choose the .msi file that matches your current OS Build and click Next. After downloading, run and install the .msi then Restart. 

    Let me know how it goes.

    Kind regards,

    Lavenia

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