Unable to Calibrate Surface Pen

Question

Hello,

I have a Surface Pro 6. I had a different type of tip in my pen, but it broke so I put in a new one (different shape). Ever since then, the pen hasn't been able to click the edges of the screen. I tried to calibrate the pen, but the very first cross-hair that you need to click is in the very upper left corner, and my screen won't register that I am clicking it, so I can't continue onto the next ones. How can I get it to calibrate?

Thanks

Answer 1

Hi LauraBucchieri,

Thank you for reaching out to Microsoft Community.

How about using your finger, does the edges of the screen still detects your touch input?

This new pent tip you are using now, is it a Microsoft branded pen tip also?

For now, please try these steps first to troubleshoot the issue:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Run System File Checker Tool in Windows 10

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

i have the same problem, sadly it didnt work for me.