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My cursor jumps in one specific spot on Paint Tool Sai.

Anonymous
2019-10-04T16:10:09+00:00

So I bought a new pen for my Surface Pro 4 and whenever I open a new canvas on Paint Tool Sai only one specific spot starts to glitch.  I don't think it is the pen that is the issue. The whole canvas would be fine but right in the middle it's like there is an invisible bar there and when I draw slowly in that specific spot the cursor jumps above and below that area like its outlining it. When I draw circles in that area the come out with a sharp edge at the bottom involuntarily. I can't draw unless its either above or below this area. Please help.

Surface | Surface Pro | Display and screen

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  2. Anonymous
    2019-10-04T17:21:40+00:00

    Hello SWat___Team,

    Thank you for reaching out Microsoft Community. It might be related to the touch screen. Kindly try the steps below: 

    • Open Device Manager.
    • Expand Human Interface Devices.
    • Right-click on HID-Compliant Touch Screen and select Uninstall. If there is more than one driver, uninstall that as well. If only one driver, click View then Show hidden devices. If the other driver shows up HID-Compliant Touch Screen, uninstall it. Include the Intel Precise Touch Device. (Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.)
    • Restart the device and test your pen using different writing/drawing apps.

    Hope that helps. Please keep us posted.

    Regards,

    KarenJune_F

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  3. Anonymous
    2019-10-04T17:42:36+00:00

    Just to be sure you want me to uninstall all the HID- Compliant Touch Screen drivers or just uninstall one leaving one there?

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  4. Anonymous
    2019-10-04T18:30:42+00:00

    Please uninstall both HID-Compliant Touch Screenand includ Intel Precise Touch Device. Kindly test your Pen in a different apps as well to see if it is only happening to Paint Tool Sai or all apps.

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  5. Anonymous
    2019-10-14T16:07:00+00:00

    So I uninstalled all the drivers you said and restarted but it reinstalls after I start up my computer and paint tool sai along with other apps like photoshop still have the hidden barrier issue when I draw on a canvas..

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