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Battery 1 is at 0% and Battery 2 is fully charged.

Anonymous
2021-06-07T22:02:52+00:00

Hi there,

I saw a similar thread with a guy having the same issue as me, although slightly different battery performance issues. This is a screenshot of my battery report as advised by the previous thread I've seen

" https://answers.microsoft.com/en-us/surface/forum/surfacebook-surfver_surfbook1-surftop_battery/surface-book-battery-1-0-and-not-charging-any-new/1d939618-468f-44b1-bc98-2eea95265b68"

Could someone help me out? :D

Regards,

Steven

Surface | Surface Book | Power and battery

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  1. Anonymous
    2021-06-07T22:21:46+00:00

    Hi stevenlay,

    Thanks for reaching out to Microsoft Community and posting your inquiry. We appreciate the effort in providing the battery report.

    We suggest the methods below to troubleshoot the issue:

    - Run Surface Diagnostic Toolkit and check Windows Update

    • Run the System File Checker.
    • Refresh the battery driver. Go to device manager > locate Battery driver > right-click the driver and click uninstall > make sure to uncheck the tick box to delete the driver.
    • Install the drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Book and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

    Keep us updated by replying on this thread.

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