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EXTREME battery draining from my right bud

Anonymous
2023-08-11T06:30:30+00:00

My right bud specifically apparently is incapable of holding a charge. The left works perfectly. 90% of the time I'm forced to only use the left one because of the right one's issue.

They're always both in the case while the case itself in also plugged in and charging itself. We're talking 3 or 4 hours STRIAIGHT. Then I connect to them, open the app to see what the percentages are, and it'll show that they're both charged sufficiently (typically over 90%).

Today, as usual, I do exactly that. They'd been on charge for about 2 hours, I open the app and it tells me that they're both good and charged up, the left was at exactly 96% and the right was at 92%. The right bud went from its inital 92% all the way down to 13% in TEN MINUTES. I started using them at exactly 1:50am, and by 2:00am I had to put it back on charge. I swear to God, I cannot make this up. Yet the left bud, after nearly 30 minutes of use, 3x as long as the right one, is at 89%.

Ffs it's is so frustrating and it's literally an everyday thing. How do I fix this?

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  1. Anonymous
    2023-08-11T23:02:16+00:00

    Hi Malik!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    Regarding your query, this appears to be a hardware issue already that needs to be replaced. I would highly suggest you contact our live Microsoft support team for further assistance on replacement process. Since here in community forums, we don't have the right tools and resources for replacement process. Below are the steps on how to contact them:

    1. Go to Contact Us- Contact Us - Microsoft Support.
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Thanks again for choosing Microsoft. Hope this helps!

    Regards,

    RodelioP.

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