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I have pressure spots on the screen of my surface pro 6

Anonymous
2022-11-28T11:43:07+00:00

The spots are spread horizontally on the screen, disappearing at times..earlier the screen stopped responding to touch as well.

It was mentioned to ensure that windows is updated and it shows up to date, however on troubleshooting it shows problem with windows update detected.

If this problem can be resolved soon it will be of great help, since it is hampering the day to day work on my computer. Thank you

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2022-11-28T18:02:17+00:00

    Hi Shivangini,

    Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

    May I know what troubleshooter you've run when it's showing a problem with Windows update? Make sure that all updates are installed including Optional updates.

    Let us both isolate the problem by running the steps below.

    Uninstall Intel Precise Touch device and the HID-Compliant Touch Screen driver and restart.

    Open Device Manager >> Locate and expand Human Interface Devices >> expand Human Interface Devices >> Right click on HID-Compliant Touch screen and select Uninstall. If there is more than one driver, uninstall those as well >> Right click on Intel(R) Precise Touch Device and select Uninstall.

    Boot your device to UEFI and see if the issue is present.

    1. Shut down your Surface and wait about 10 seconds to make sure it's off.
    2. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button.
    3. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.

    If the issue exists in UEFI, then we know it's a hardware failure.

    Let me know how it goes.

    Kind regards,

    Lavenia

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  2. Anonymous
    2022-12-03T16:11:34+00:00

    Hi Shivangini,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

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    Thank you for your understanding. 

    Respectfully,

    Lavenia

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