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Windows 11 update blue-screened my Surface Book 3

Anonymous
2022-02-10T22:56:39+00:00

Last Thursday 2/3/2022 a windows update blue screened my Surface Book 3. It boots to a screen saying no boot drive could be found. None of the recovery update instructions for using a USB recover disk in the MS help documents work, they all run for about 1-3 seconds then state that the process failed. I can't boot into windows, uninstall the faulty update, recover from a USB recovery image downloaded from Microsoft, re-install windows, nothing. I took it to a computer repair shop and they had the same outcomes.

That update just bricked my $2,000 laptop and Microsoft's response is that I have to send it in and pay them $649 for them to send me a replacement for a problem their update caused!

This is absolutely unacceptable, but there doesn't seem to be any other option unless I want to flush $2,000 down the toilet. Microsoft, I hope you are watching and can provide a more acceptable solution to fix your problem.

Anyone else that has any advise would also be appreciated.

Moderator note - Moved from Windows to Surface.

Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2022-02-11T18:14:52+00:00

    Hi d3dpuppy,

    Thank you for reaching Microsoft Community and I'm sorry to hear about what happened to your Surface Book 3.

    Please see this other thread we have here in the Community with a similar concern and follow what Jerry [MSFT] advised which is to contact support: Surface Book 3 - The newest update has completely bricked my Surface - Microsoft Community.

    In contacting our live support team, you may also reach them through this page: Contact Us - Microsoft Support and use the details or entries given here: I need to talk to tech support - Microsoft Community. Please note: For USA region, they are available from 6:00AM to 10:00PM Pacific Standard Time.

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