Touchscreen problems on Surface Pro 7

Question

Touchscreen problems on Surface Pro 7

Anonymous

I just recently got a surface pro 7, I really like it and take notes on it with a stylus I bought on Amazon. However sometimes I'll be writing for no more than 10 minutes and the touchscreen will just totally stop working. I can restart my surface and the touchscreen will work again but then sometimes stops working again shortly after.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

1 answer

Answer 1

Hi Brayden,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear you're having trouble with your Surface Pro 7's touchscreen. Here are a few steps you can try to resolve this issue:

Reinstall the touchscreen driver:

In the search box on the taskbar, enter device manager, and then select Device Managerin the list of results.
Expand the Human Interface Devicescategory.
Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall.
Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
From the Actionmenu, select Scan for hardware changes.****You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.

Manually update Surface drivers and firmware: Download drivers and firmware for Surface - Microsoft Support
Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support
Reset Your Surface: If you’re still having a problem with your touchscreen, try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC."

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Share via

Touchscreen problems on Surface Pro 7

1 answer